More bookings, more sales, and every customer conversation in one place.
An AI WhatsApp line that answers your customers 24/7, a contact centre that calls them after every sale and service, and bookings that fill your workshop. Then a report every week on what happened. Ten years in South African automotive, and no extra headcount on your side.
WhatsApp & phone response audit
We contact your dealerships the way a customer would, by phone and on WhatsApp, and send you what we found: how long it took, who answered, and what got lost.
Where most dealerships start
These bring in money, fix communication and cut cost first. They all run on our own CRM, so one report covers every franchise in your group.
Galaxy Connect
A fully trackable WhatsApp for your whole dealership, with an AI bot on the front line day and night.
- Answers sales questions, books test drives and trade-in evaluations, and confirms workshop bookings
- A line per department (Sales, Service, Used, Parts) with routing per brand and escalation to a person
- Full history for every customer, plus a monthly report on response times, volumes and CSAT
Why it pays: no after-hours lead goes unanswered. Hosted in South Africa: your numbers, your history, your data. More about Galaxy Connect →
Follow-up calls & CSI
Customer Experience Governance
- Our multilingual contact centre calls your customers after every delivery and workshop visit
- Unhappy customers go to the right manager before the CSI survey or a formal complaint
- Weekly CSI trend and risk reports per dealer and brand
Why it pays: higher CSI and fewer complaints.
Bookings
Retention & Loyalty Ops · Lead Qualification
- Service reminders and proactive workshop booking
- Test drives and trade-in evaluations booked and confirmed
- Every lead tracked through to the sale, so none leak
Why it pays: more service visits and test drives, without your team chasing them.
Galaxy Sentinel
Every review, one place
- Google, Facebook, Hello Peter and website reviews watched together
- Instant acknowledgement, and the issue routed to whoever can fix it
- 1–2 star replies held for an hour so a manager can call first
Why it pays: protects the reputation buyers check before they visit.
Galaxy Marketing
Facebook · Instagram · TikTok · WhatsApp
- Content and campaigns built to drive footfall, test drives and aftersales bookings
- Launch campaigns for new brands, loyalty campaigns for established ones
- Leads land in the same CRM, reported as cost per test drive
Why it pays: footfall and bookings you can actually measure.
Service Video Operations
The technician films a 30-second clip per recommended repair. The customer taps Approve or Decline on WhatsApp.
Why it pays: approval on additional work moves from the typical 25% to between 50% and 65%, measured on your own repair orders.
Galaxy AI Automation
We find the repetitive work in your dealership and automate it, so your people spend their time on customers and your costs come down. Every automation runs on our CRM and Galaxy Connect, is reported, and connects to your DMS wherever access is available.
A WhatsApp bot connected to your DMS
- Customers browse live stock and book services at any hour
- Facebook and Instagram lead ads answered in seconds
- Dead leads filtered out; warm buyers handed to a salesperson
- Licence checks and finance pre-qualification before F&I, with consent
The admin, follow-up and reporting
- F&I and FICA documents collected on WhatsApp
- Trade-in photos gathered for a quick valuation
- Missed calls followed up on WhatsApp within minutes
- Stock synced from the DMS to your website and listings
- Calls summarised and logged in the CRM, with follow-up tasks
- Daily and weekly manager reports sent automatically
Book your automation audit now, ahead of the January launch. We map your team's repetitive tasks, show where automation saves time and money, and agree the saving before we build anything. Dealerships audited this year are first in line in January.
Book an automation auditBuilt for dealer groups
One system and one report across every franchise.
Opening a new brand?
A full customer operation from opening day: the WhatsApp line, follow-up calls, bookings and launch campaigns, running before you've hired the team to do it.
Running established brands?
Win on service instead of price. Keep service customers coming back, catch problems before the CSI survey, and turn once-off buyers into repeat ones.
Everything else we do
How we work
System, people and process, now with AI layered on top.
System
Our own CRM, supported by an in-house development team. Real-time dashboards, escalation tracking and audit-ready reports, integrated with whatever OEM or dealer CRM you already use.
People
Multilingual customer experience agents trained in automotive, with a dedicated account manager for your group. They're trained to hear dissatisfaction early and act on it.
Process
Every follow-up follows a set path with clear escalation points, so the result doesn't depend on who picked up the phone that day.
KIA & Hyundai Fourways
84→91
CSI in one month, after we took over sales and service follow-up calls and started escalating unhappy customers to the right manager before the survey went out.
“From the start, their focus on accountability and SLA management was clear. They kept me informed with regular performance updates and were always transparent about progress and areas for improvement, which built a lot of trust.”
“They really take the time to understand your business needs and assist efficiently with all client communication. The team is willing to sit with you, listen to what you need, and tailor their services accordingly.”
“Professional, results-driven team. I would highly recommend Galaxy Global Group to any corporate looking to improve customer retention and service quality.”
Let's talk about your dealerships
Tell us how many sites and brands you run and what isn't working. We'll come back within one working day.
010 109 3303 office
[email protected]
4 Kalk Ave, Randpark Ext, Randburg, 2194
Send us a message
Phone or email is enough.
Elmarie or someone from the team will be in touch within one working day.