New from Galaxy Global · Powered by WhatsApp Business

Every WhatsApp conversation. One inbox. Full accountability.

Stop losing service bookings and sales leads in a shared WhatsApp. Galaxy Connect brings WhatsApp, email, Facebook and web chat into one accountable team inbox — with bookings landing on your workshop diary and qualified leads reaching the right person, every time.

Request a Demo → See How It Works
Configured, hosted, managed & supported end-to-end by Galaxy Global — your team just logs in and works.
Sound Familiar?

Where conversations go to die.

If WhatsApp lives on a shared phone, you already know these. They cost bookings, leads and customers — every single week.

Shared phones, no owner

WhatsApp on a shared device: one person reads a message and it shows read for everyone. Nobody knows who replied, or if anyone did.

Bookings dying in threads

A customer asks for a service slot on WhatsApp, the message gets buried, and the booking never reaches the workshop diary.

Leads going cold

Enquiries land after hours, on weekends, in email and on Facebook, watched by different people — some not watched at all.

One Platform. Total Visibility.

Every channel. Every conversation.
One accountable inbox.

Galaxy Connect captures every enquiry, assigns it a named owner, and measures the response — so nothing slips between channels, shifts or people.

One team inbox

WhatsApp, email, Facebook Messenger and website chat in a single inbox. Every enquiry captured, assigned and answered — nothing slips between channels.

Named accountability

Individual logins with per-user read status. Every conversation has a clear owner; managers see what's handled, what's stuck and what's been ignored.

Official WhatsApp Business API

Meta-approved API numbers — separate Sales and Service lines if you want them. No WhatsApp app on shared devices. We keep your existing number.

Response times, measured

SLA targets with breach alerts; per-user reporting on first response, resolution, volume and CSAT, with a full audit trail.

Hosted in South Africa

Customer data stays in an SA data centre — POPIA-compliant, role-based access, encrypted backups.

Works on the floor

Native iOS and Android apps for advisors and salespeople; local support, local number, local hours.

Built for Revenue

Built for the conversations
that drive revenue.

Galaxy Connect integrates with your booking and sales systems so conversations end in confirmed bookings, closed deals and recovered customers — not dead threads.

Use Case 01

Service bookings

  • A guided WhatsApp flow captures vehicle, service type and slot.
  • Confirmed to the customer and your dealership at the same time.
  • Bookings land on your workshop diary or online booking system.
  • Parts queries and complex requests route to a named staff member.
Use Case 02

Sales lead qualification

  • Every enquiry acknowledged immediately, in your brand voice.
  • Sales kept separate from service, with role-based views.
  • Leads tracked by source channel, with conversion reporting.
  • Hot leads reach a named salesperson with the full transcript.
Use Case 03

Aftersales feedback

  • Structured follow-up after every service.
  • Catches unhappy customers before the OEM survey.
  • Detractors routed to a human for recovery; sentiment fed back to management.
Add-On · Galaxy AI Bot

Never closed. Never slow. Never off-brand.

Add the Galaxy AI Bot to Galaxy Connect and your inbox answers itself — after hours, on weekends and public holidays.

  • 24/7 first response in seconds — no enquiry left waiting overnight.
  • Confirms service bookings in real time, straight onto the diary.
  • Qualifies sales leads: model, timeline, trade-in, finance preference.
  • Intent-scores every lead so hot prospects reach a named salesperson.
  • Runs aftersales feedback and routes detractors to a human.
  • Escalates anything complex to your team — never into a void.
Add the AI Bot to Your Demo →

The Outcome

24/7 enquiries answered, bookings confirmed and leads qualified — even at 11pm on a Sunday.

Proven Where It Counts

A decade alongside South Africa's
leading automotive brands.

Galaxy Connect is built on the same governed engagement model behind our CSI turnarounds and booking growth across dealership groups nationwide.

84→91 CSI turnaround in one month
(KIA & Hyundai dealership)
30–40+ Extra workshop bookings
per dealership, per month
10+ Years partnering with leading
SA automotive brands
100% SA-hosted, POPIA-compliant
data handling
Integrations

Plays well with what you already run.

We connect Galaxy Connect to your environment, not the other way around.

Online booking systems Workshop diaries Dealer management systems (DMS) Sales & lead-management systems Galaxy CRM Galaxy AI Bot Test-drive schedules

DMS connection available on request.

Frequently Asked

Questions dealers ask us.

Straight answers to the things every dealer principal and group manager wants to know first.

Can we keep our existing WhatsApp number?
Yes. Your existing number is migrated to the official WhatsApp Business API — the number your customers know keeps working, now with named users and full accountability behind it. We handle the migration, including archiving your existing chat history.
Is it POPIA-compliant?
Yes. Data is hosted in South Africa with role-based access, defined retention, encrypted backups and a documented breach-notification process, under a signed operator agreement with every client.
How quickly can we go live?
Typically about four to five weeks from sign-off: discovery, configuration, migration, training and a supported go-live with two weeks of hyper-care.
What does it cost?
A once-off setup fee plus a monthly fee per named user on a sliding scale — the more users, the lower the rate. Multi-dealership groups get group pricing. Contact us for a quote sized to your operation.
Do you support multi-dealership groups?
Yes. Galaxy Connect scales from a single dealership to national groups, with per-dealership views for managers and consolidated dashboards for group leadership.

See Galaxy Connect on your own enquiries.

Book a 30-minute walkthrough — online or at your premises. We'll show you the inbox, the booking flow and the AI Bot, and size the solution to your dealership. Or email elmarie@galaxyglobalgrp.com directly.

Request a Demo → Call +27 (0) 74 889 7890