top of page
Abstract Pathway
3.png

Going above and beyond to support the growth and success of your valued business

Automotive | Medical | Cell | Banking | Insurance | Hospitality | Security

OUR CLIENTS

nissan-brand-logo-1200x938-1594842787 - Edited_edited.png
Isuzu-logo.png
Renault-Logo_edited.png
Chery-Logo - Edited.png
Kia_Logo_2021.png
Ford-Logo.png
hyundai-logo_edited.png
opel-automobile-2020-new3279 - Edited_edited.png

VISION

Gone are the days of "one-size-fits-all" services

We need to be flexible and adapt our product offering to serve your company where you are—hand in glove. We are here to custom-build a solution around your unique needs based on our experience of best practices in the industry, which will be tailored to your business model and internal culture.

Illuminated Rock

SERVICES

We provide outstanding services and products to Australian regional service dealerships

ABOUT US

Galaxy RMS is a communication company that focuses on supplying clear, unbiased communication to help bridge the gap between sellers and buyers.

​

In a competitive business environment, finding what differentiates you from your competition and what you do differently from the rest is what makes a business stand out. For this reason, our service is custom designed and bespoke around our clients’ different needs.

Luxury Car Wheel

INNOVATION

The systems have been specifically designed to provide our clients with tactical insight into the mindset of their market by reflecting the real-time status of each customer’s satisfaction regarding the service delivery they have experienced during the relevant interaction with staff.

OUR AIM

Our aim is to provide an efficient and cost-effective solution, using one or all of our products, to assist you in contacting your clients and then using the advanced online internet follow-up system.

​

Customers are the cornerstone of any business, and our customers' success is our own success. We ensure a relationship advancement that brings a great increase in the company’s revenue.

2.png
Car Interior

PURPOSE

The objectives of the Galaxy RMS system are to provide a system to: 

  • Conduct follow-ups with every single customer

  • Ask a series of questions and apply scoring to each question

  • To log, allocate, monitor, escalate, and resolve all complaints and concerns

  • To view reports on a branch, regional, and national level

  • Real-time feedback and reports at all required levels

2.png

OUR MODULES

  1. Customer complaint management

  2. Relationship management

  3. Lead tracking

  4. Information tracking

  5. Fact-finding/research

  6. Standard & customised reports

bottom of page