OUR
SERVICES & PRODUCTS
CELL
ADDITIONAL SERVICES
& PRODUCTS
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Social Media Management
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Sales Lead Management
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Full CRM Consulting Services
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Video Production
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Incentive Program
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Digital Marketing & Communication
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Research Surveys and Feedback
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Soft Skills Training Programmes
Outbound Contact Centre/
Call Centre
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Customer Services
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Satisfaction
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Follow-up calls
Good customer service is a vital part of any business. Ensuring your customer service represents your brand and your quality of work ensures that your customers respect and understand you. We strive to represent you in the best way possible through our team of experienced contact centre staff. Galaxy RMS undertakes numerous outbound telephone customer satisfaction surveys called Telesurveys, which are used across a wide variety of industries to identify specific customer satisfaction levels over the full product and service range. Follow-up calls can provide more to your business and reputation than just being a service to convert and close sales. It’s also about establishing stronger relationships with your customers. Taking the effort to interact with a customer after initial contact does a lot to increase your professional image, and shows that you value their opinion and time.
Inbound Contact Centre
We provide a full range of inbound call centre services to help you bridge the gap between generating new leads and maintaining your existing customer base. These call centre services include customer service, helplines, bookings etc.
Helpline
When your clients have a question that needs answering, our specialist helpline staff are on hand. Supported by all-inclusive product training, including FAQs and knowledge databases, at our South African contact centre, they can answer customer queries on behalf of your business.
Lead Generation
There is a range of lead generation services available to help grow your business. As one of the first steps for successful business sales, you can trust that we provide the best lead generation services available in the South African market. We work directly with you, forming and implementing marketing strategies and techniques that effectively fit into your brand, service, and products. We canvass potential customers to arrange appointments on behalf of your sales representatives and provide live chat services.
Bookings
In a post-Covid industry, Galaxy RMS has identified a niche in the market where we have stepped in and assisted our clients by booking them in for their vehicle services. Understanding that each of our clients is unique and has different workflows, we tailor a solution around their needs to integrate into a working solution. Our online system sends out an email to the correct person, informing them of the desired booking, and confirmation of such a booking gets tracked for follow-up and feedback.
Mystery Shopping
Our approach to conducting these campaigns is that there is no one-size-fits-all solution. In order to ensure that we provide our clients with timely, factual, and relevant information, we must take time to properly ensure we understand our client’s businesses—inside and out. Mystery Shopping can also take the form of conducting random mystery shopping calls or even visits to our client's premises in order to act as a customer and provide valuable feedback to management in order to help provide better customer service regarding product offerings.
Database Cleanup
One of our recent solutions is contacting and updating a historic database to determine current information, which then needs analysis and positioning in the market. This service has yielded some amazing results, allowing us to pinpoint brand- and model-specific campaigns and target specific groups of people for product release campaigns or specials. Both dealerships and OEMs have shown great interest in this product, and we are very proud of the results we’ve had to show.
CRM Management
At its core, Galaxy RMS is designed to effectively increase customer satisfaction by performing intelligent, customer-centric relationship management to extend Customer Lifetime Value and stimulate market growth. By realizing superior customer management through ongoing correspondence and customer-centric service, dealerships are able to profit from repeat business as well as unwavering brand loyalty. Effective customer relationship management not only retains existing customers but acquires new ones as well. Devoted brand loyalty encourages word-of-mouth advertising, which directly increases market share.
Automotive
Galaxy RMS understands the automotive industry, and we have developed a range of services for car dealerships and manufacturers to generate leads and improve customer satisfaction. we successfully undertook a suite of customer management services for Nissan, Ford, Renault, Kia, Hyundai, Isuzu to name a few, such as loyalty campaigns, inbound concern resolution and outbound telemarketing database cleanup, and bookings. Galaxy RMS core services are designed specifically to be indispensable in the automotive industry in terms of customer attraction, satisfaction, and retention. Since Galaxy RMS' inception, we have proudly partnered with over 30 of South Africa’s leading car dealerships, undertaking services that prove to increase car sales, service bookings, and customer satisfaction results.
Correspondence
& Retentions
Maintaining ongoing correspondence with customers is important for building and maintaining strong relationships as well as ensuring that their needs and concerns are addressed in a timely manner. Keeping in contact with your customers is crucial for any business. Telephonic Customer Satisfaction Indexing after every sale and service makes the customer feel heard.
PRIORITIZING EXCELLENCE
PRODUCTS
